Cancellation Policy

Last updated: December 29, 2025

Order Cancellation (Delivery / Takeaway / Dine-In)

• Orders can be cancelled before restaurant confirmation.

• Once the restaurant accepts and begins preparation, cancellation may not be allowed.

• Some restaurants may allow partial refunds based on preparation status.

Table Booking Cancellation

• Users can cancel table bookings before the restaurant’s cancellation deadline.

• Late cancellations or no-shows may result in:

  • No refund (if prepayment made)

  • Temporary account restrictions (for repeated misuse)

Restaurant Cancellation

Restaurants may cancel orders or bookings due to:

• Item unavailability

• Technical issues

• Emergency closures

In such cases, full refunds will be processed where applicable.

Delivery Partner Cancellation

If a delivery partner cancels or is unavailable, we will attempt reassignment or issue a refund.