Last updated: December 29, 2025
This Shipping & Delivery Policy explains how food orders are delivered through the DineInToGo platform.
Delivery availability depends on:
Restaurant service area
Customer location
Delivery partner availability
Some restaurants may offer delivery, takeaway, dine-in, or table booking only.
Orders are processed only after successful payment (unless Cash on Delivery is enabled).
Once the restaurant accepts the order, food preparation begins immediately.
Estimated delivery time is shown at checkout and may vary due to:
Traffic conditions
Weather
Restaurant preparation time
Peak hours
Orders may be delivered by:
Restaurant-managed delivery staff, or
Third-party delivery partners integrated with DineInToGo
DineInToGo acts as a technology platform and does not directly prepare or deliver food unless stated otherwise.
Delivery fees are calculated based on:
Distance
Order value
Restaurant pricing
Peak-time surcharges (if applicable)
All applicable charges are displayed before order confirmation.
Delivery times are estimates, not guarantees.
Delays may occur due to circumstances beyond our control.
No refunds will be issued for delays unless required by law or approved under our Refund Policy.
A delivery may be marked as failed if:
Incorrect or incomplete delivery address provided by the user
Customer is unavailable or unresponsive
Delivery location is inaccessible
In such cases:
The order may not be eligible for refund
Re-delivery may incur additional charges
Where available, users may choose contactless delivery at checkout.
Delivery partners will follow instructions provided by the user.
Customers must arrive within the selected pickup time.
Late pickups may affect food quality.
Restaurants may discard orders after extended delays with no refund.
Shipping/delivery does not apply to dine-in or table booking orders.
Table booking confirmation does not guarantee food availability unless pre-ordered.
Real-time tracking may be available depending on the restaurant and delivery partner.
Notifications will be sent via app, SMS, or email.
Restaurants are responsible for:
Food preparation
Packaging
Hygiene and safety
DineInToGo is not responsible for food quality but will assist in issue resolution.
We are not liable for delivery delays or failures caused by:
Natural disasters
Government restrictions
Network or technical failures
Strikes or emergencies
This policy may be updated from time to time. Changes will be posted on this page with an updated date.
For delivery-related questions or issues:
📧 Email: dineintogoinc@gmail.com
📞 Phone: +1 437-898-2223
